Skills & Competencies for Computer Operations Shift Supervisor

Computer Operations Shift Supervisor job profile

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JOB SUMMARY for Computer Operations Shift Supervisor

Supervises and monitors the computer operations of one or more shifts.

JOB RESPONSIBILITIES for Computer Operations Shift Supervisor

Leads the operating and monitoring of computer equipment and delegates workflow as necessary. Uses established procedures to perform routine tasks to maintain computer equipment and its peripherals. Observes peripheral equipment and error messages displayed on the monitor of the terminal to identify faulty output or machine stoppage.

Computer Operations Shift Supervisor SALARY RANGE

BASE 50%
$88,136
TOTAL 50%
$91,326
Job Level
S01
Job Code
IT10000528
Education/Degree
Associate's Degree
Reports To
Manager

Computer Operations Shift Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Computer Operations Shift Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Computer Operations Shift Supervisor

1 Job Family Competencies – Computer Hardware
Proficiency Level -2
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Describes the components and specifications of computer hardware.
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Level 2 Behaviors
(Light Experience)
Assists in assembling and integrating computer hardware circuits and components.
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Level 3 Behaviors
(Moderate Experience)
Implements solutions to resolve computer hardware problems.
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Level 4 Behaviors
(Extensive Experience)
Formulates preventative maintenance plan to minimize computer system disruptions.
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Level 5 Behaviors
(Mastery)
Creates and delivers training programs regarding the application and use of computer hardware.
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2 Job Family Competencies – Computer Troubleshooting
Proficiency Level -2
Skill definition-Diagnosing the cause of a fault in a computer system and resolving the identified issues to maintain its reliability and functionality.
Level 1 Behaviors
(General Familiarity)
Documents troubleshooting methods used in identifying bugs and errors in a computer system.
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Level 2 Behaviors
(Light Experience)
Conducts on-site and remote troubleshooting of computer problems.
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Level 3 Behaviors
(Moderate Experience)
Leads the daily activities of maintenance and troubleshooting computer systems.
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Level 4 Behaviors
(Extensive Experience)
Consults on the application of advanced techniques to solve system performance issues.
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Level 5 Behaviors
(Mastery)
Develops troubleshooting techniques to increase operational readiness of our computer systems.
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3 Computer Operations Shift Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Computer Operations Shift Supervisor
Proficiency Level - 4
5 Competency for - Computer Operations Shift Supervisor
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Computer Operations Shift Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Compiles a list of all the traits of effective planning to help finish the assigned tasks.
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Level 2 Behaviors
(Light Experience)
Classifies assigned tasks based on the level of importance to ensure organized workload completion.
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Level 3 Behaviors
(Moderate Experience)
Defines and translates objectives into specific plans to ensure understanding of organizational goals.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions to foster and maximize solid planning and organization capabilities.
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Level 5 Behaviors
(Mastery)
Champions the adoption of business intelligence systems to achieve planning and organization goals.
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3 Computer Operations Shift Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Computer Operations Shift Supervisor
Proficiency Level - 4
5 Competency for - Computer Operations Shift Supervisor
Proficiency Level - 5

Summary of Computer Operations Shift Supervisor skills and competencies

There are 0 hard skills for Computer Operations Shift Supervisor.
9 general skills for Computer Operations Shift Supervisor, Computer Hardware, Computer Troubleshooting, IT Environment, etc.
7 soft skills for Computer Operations Shift Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Computer Operations Shift Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

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